Indurate is a dedicated bike security specialists!

We provide a simple and fair solution to any warranty issues – we want to tell you about our guidelines. We want our warranty procedures explained to our customers.

We offer proper warranty on all products we sell. Even if the product is out of warranty or has been purchased from another dealer, we will listen to any concerns you have and we take steps to rectify it either no cost or at as low cost to you as possible (i.e. by supplying you reconditioned parts etc.)

As with any warranty, reasonable wear and tear and crash damage etc. is excluded, as is any modifying of the bike electrics not carried out by us (including aftermarket indicators).

All alarm products we sell and fit during 2007 carry an unlimited warranty for you as long as you keep the bike – we do not sell inflated ‘extended warranty’ packages. (Any subcontract alarm installations we undertake have warranty on fitting quality only and all warranty claims should be routed via the Company you purchased the alarm from.)

If you either change address or sell the bike to a new owner living in a different area, then we may have to charge travelling costs if an on site visit is required within warranty. Alternatively we could refer you to a regional operator to carry out labour charged to you but parts required would be at no cost

Any bikes sold on to a new owner may have warranty transferred – we limit our liability to parts only if the alarm is outside the normal alarm manufacturers warranty, meaning labour is chargeable. We require notification by the new owner within 4 weeks of ownership change.

We ask for some evidence of fitment (e.g. invoice or installation certificate) in the event of a warranty claim.
In order for us to complete a warranty claim, we must have both alarm keys, and in the case of Meta alarms, we MUST have the red code card supplied by us when the alarm was new.

We also provide warranty packages underwritten by us for alarms not fitted by us – ask for details!

FINALLY – The ultimate service challenge! You want to know about how our customers view us? Then why not post a message on any motorcycle forum asking what service we offer – and if there has been a problem, how was it handled?